CUSTOMER SUPPORT ADVISOR
REMOTE

TEMPORARY (1 MONTH) CONTRACT

STARTING 25TH APRIL 2024

£23,000 / £11.79 PER HOUR

An incredibly successful, people-centred enterprise is looking for a Customer Support Advisor to join their team on a temporary basis for 1 month, with the potential for a further 2 week extension. You will be responsible for dealing with customer queries via telephone and email, ensuring an excellent level of customer service.

 

BENEFITS

The fantastic team is very welcoming, and the role offers attractive working hours of 9-5.30 Monday to Friday, with the option of overtime dependent on work volumes.

RESPONSIBILITIES

As a Customer Support Advisor your key duties will include:

• Dealing with customer queries via email and some outbound calling
• Managing customer call backs when a first-time resolution couldn’t be provided.
• Maintaining accurate, up-to-date, customer information
• Offering the best advice through account reviews, ensuring customers are on the right product for them.
• Driving sales through the delivery of exceptional customer service
• Identifying customer experience and feedback to suggest improvement.

 

REQUIRED SKILLS AND EXPERIENCE

To be considered for the Customer Support Advisor role, you must have:

• Proven telephone based customer service or call centre experience
• Educated to GCSE level, with passes in English and Maths
• Strong communication skills, both written and verbal
• Strong organisation and time management skills
• A motivated mind-set with the drive to learn new skills

 

NEXT STEPS

If you’re interested in becoming a Customer Support Advisor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

 

 

 

INSTALLATIONS COORDINATOR

CARDIFF/HYBRID

£23,500 + 10% BONUS

FULL-TIME, PERMANENT

 

We have a great opportunity for an enthusiastic individual to work as an Installations Coordinator. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

As an Installations Coordinator, you will be responsible for providing excellent communication, co-ordination and support to customers to ensure that any issues arising from installation are dealt with quickly and efficiently to improve customer satisfaction and minimise business impacts and reduce escalated complaints.

Responsibilities:

As an Installations Coordinator, you will be:

• Communicating clearly and effectively through various mediums, ensuring the customer’s issues post install are booked quickly and efficiently.
• Optimising the use of Engineers’ time through careful planning and correct allocation of resources to ensure a prompt resolution
• Instructing external carriers to arrange transportation of goods
• Tracking deliveries, obtaining proof of delivery, investigating missing or damaged parcels and arranging collection of items.
• Logging and resolving post install issues, liaising closely with the Sales Support Team.
• Providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed
• Accurately recording all communications and actions into the CRM system

 

Requirements:

To be considered for the role of Installations Coordinator you must have:

• Previous experience within a Coordination or Phone-Based Customer Service/Complaints environment

• Excellent problem solving skills
• IT literate with knowledge of Microsoft Office
• Excellent communication and relationship building skills
• Highly organised and able to multi-task

 

So, if you are interested in becoming an Installations Coordinator, then apply with your CV today.

Why miss out? Apply now!

 

Do you have experience within a coordination or administration role?

Do you have phone based customer service or complaints experience?

Do you have problem-solving experience?

 

 

PHARMACEUTICAL SALES SPECIALIST

FIELD BASED (SOUTHERN TERRITORY)

£55-60K + CA + 30% BONUS

 

SUMMARY

 

Our global client is looking for an experienced pharmaceutical sales professional coming from a clinical background. This role will work with the sales, clinical and marketing team to grow demand for the products across the Southern region. You will be responsible for introducing and generating demand for the product portfolio with all relevant stakeholders within the industry.

 

BENEFITS

 

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

 

RESPONSIBILITIES

 

As a Pharmaceutical Sales Specialist, you will be,

 

• Creating hospital level business plans to identify key stakeholders and drive incremental medical sales through a combination of commercial meetings and in-field visits.
• Delivering the annual sales and GP budget.
• Spending time in theatre/clinic environment promoting and driving incremental sales
• Developing and maintaining a strong working relationship with the National product specialist, including regular commercial meetings and updates.
• Attending regular Principal training to develop knowledge and growing your product advocacy both clinically and commercially.
• Building strong relationships with Hospitals, Clinicians, and other key stakeholder groups.
• Working in collaboration with the Product Manager and Nurse Clinical specialist(s) to provide a detailed understanding of the UK market
• Delivering training to practice staff and nurses to support clinical trials and product utilisation.
• Creating detailed records of all contacts and activities in a CRM
• Supporting post market surveillance data gathering
• Attending and presenting clinical and commercial updates at internal company meetings.
• Monitoring clinical activity
• Keeping up to date with new developments in the NHS, anticipate potential negative and positive impacts on the business and adapt strategy accordingly.

 

REQUIREMENTS

 

To be considered for the Pharmaceutical Sales Specialist, role, you must have,

 

• An Association of the British Pharmaceutical Industry (ABPI) qualification
• Proven sales experience within pharmaceuticals
• A clinical background e.g. registered nurse
• A full, clean UK driving license
• A degree (or equivalent) in a life science or healthcare subject
• Key Opinion Leader (KOL) development and management (desirable)
• A good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience of launching new products (desirable)

 

 

 

NEXT STEPS

 

If you’re interested in becoming a Pharmaceutical Sales Specialist, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

 

 

QUALITY INSPECTOR

DROITWICH

£23,000

PERMANENT

 

SUMMARY

Our global manufacturing client are looking for Quality Inspector. You will assist with the day to day running of quality control activities, ensuring company compliance with Regulatory Bodies and Associated Standards.

 

BENEFITS

The business offers a dynamic work environment with opportunities for growth and development. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package, a cycle to work scheme, and much more.

 

RESPONSIBILITIES

As a Quality Inspector, you will be responsible for,

 

• Inspecting all parts and reporting quality issues and incorrect specifications to relevant personnel
• Inspecting, recording and processing returned goods and materials
• Reviewing and recording product rejections from production
• Calibrating all relevant measuring equipment to conform with quality requirements
• Reconciling batch reports
• Preparing, reviewing, filing and signing required documentation
• Undertaking periodic training as required to perform duties
• Maintaining an up-to-date multi-site filing system for all superseded technical drawings

 

REQUIREMENTS

To be considered for the Quality Inspector role, you must have,

 

• Previous experience within a quality role in a production/manufacturing environment
• GCSE standard, including Mathematics, Sciences or English Language
• Computer literacy
• Full UK driving licence

 

NEXT STEPS

If you’re interested in becoming a Quality Inspector apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

MATERNITY SALES SPECIALIST

NATIONAL/ BIRMINGHAM

£55K + CA + 30% BONUS

 

SUMMARY

 

Our global medical devices client is looking for an experienced Maternity Sales Specialist with a clinical or sales background in maternity. This role will work with current Sales, clinical and marketing team in growing products. You will be responsible for introducing and generating demand for this pharmaceutical product with all relevant stakeholders within the industry.

 

BENEFITS

 

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

 

RESPONSIBILITIES

 

As a Maternity Sales Specialist, you will be,

 

• Creating hospital level business plans to identify key stakeholders and drive incremental medical sales through a combination of commercial meetings and in-field visits.
• Delivering the Maternity sales and GP budget.
• Spending time in Maternity environment promoting and driving incremental sales
• Developing and maintaining a strong working relationship with the Portfolio Marketing Manager, including regular commercial meetings and updates.
• Attending regular Principal training to develop knowledge and growing your product advocacy both clinically and commercially.
• Building strong relationships with Hospitals, Clinicians, and other key stakeholder groups.
• Working in collaboration with the Product Manager and Nurse Clinical specialist(s) to provide a detailed understanding of the UK market
• Delivering training to practice staff and nurses to support clinical trials and product utilisation.
• Creating detailed records of all contacts and activities in a CRM
• Supporting post market surveillance data gathering
• Regularly attending and presenting clinical and commercial updates at internal company meetings.
• Monitoring clinical activity such as procedure volumes
• Keeping up to date with new developments in the NHS, anticipate potential negative and positive impacts on the business and adapt strategy accordingly.

 

REQUIREMENTS

 

To be considered for the Maternity Sales Specialist, role, you must have,

 

• Either proven sales experience with maternity products or a clinical background in maternity and wanting to develop a career in sales.

 

• A full, clean UK driving license
• A degree (or equivalent) in a life science or healthcare subject
• Local industry accreditation – Medical Industry Accreditation or a willingness to take and pass
• Key Opinion Leader (“KOL”) development and management (desirable)
• A good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Proven track record of sales within Maternity segment
• Experience of launching new products (desirable)

 

 

 

NEXT STEPS

 

If you’re interested in becoming a Maternity Sales Specialist, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

 

1. Do you have a full UK driving license?
2. Do you have Maternity sales or clinical experience?
3. Are you happy to travel nationally for this role?

 

MATERNITY SALES SPECIALIST

NATIONAL/ MANCHESTER

£55K + CA + 30% BONUS

 

SUMMARY

 

Our global medical devices client is looking for an experienced Maternity Sales Specialist with a clinical or sales background in maternity. This role will work with current Sales, clinical and marketing team in growing products. You will be responsible for introducing and generating demand for this pharmaceutical product with all relevant stakeholders within the industry.

 

BENEFITS

 

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

 

RESPONSIBILITIES

 

As a Maternity Sales Specialist, you will be,

 

• Creating hospital level business plans to identify key stakeholders and drive incremental medical sales through a combination of commercial meetings and in-field visits.
• Delivering the Maternity sales and GP budget.
• Spending time in Maternity environment promoting and driving incremental sales
• Developing and maintaining a strong working relationship with the Portfolio Marketing Manager, including regular commercial meetings and updates.
• Attending regular Principal training to develop knowledge and growing your product advocacy both clinically and commercially.
• Building strong relationships with Hospitals, Clinicians, and other key stakeholder groups.
• Working in collaboration with the Product Manager and Nurse Clinical specialist(s) to provide a detailed understanding of the UK market
• Delivering training to practice staff and nurses to support clinical trials and product utilisation.
• Creating detailed records of all contacts and activities in a CRM
• Supporting post market surveillance data gathering
• Regularly attending and presenting clinical and commercial updates at internal company meetings.
• Monitoring clinical activity such as procedure volumes
• Keeping up to date with new developments in the NHS, anticipate potential negative and positive impacts on the business and adapt strategy accordingly.

 

REQUIREMENTS

 

To be considered for the Maternity Sales Specialist, role, you must have,

 

• Either proven sales experience with maternity products or a clinical background in maternity and wanting to develop a career in sales.

 

• A full, clean UK driving license
• A degree (or equivalent) in a life science or healthcare subject
• Local industry accreditation – Medical Industry Accreditation or a willingness to take and pass
• Key Opinion Leader (“KOL”) development and management (desirable)
• A good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Proven track record of sales within Maternity segment
• Experience of launching new products (desirable)

 

 

 

NEXT STEPS

 

If you’re interested in becoming a Maternity Sales Specialist, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

 

1. Do you have a full UK driving license?
2. Do you have Maternity sales or clinical experience?
3. Are you happy to travel nationally for this role?

 

CUSTOMER SERVICE ADMINISTRATOR
CHELTENHAM

£20,000 - £25,000 DOE

Our rapidly expanding Client within the Insurance sector are looking to hire a Customer Service Administrator to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience. Full training will be given around the renewals process.

 

BENEFITS

The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more!

 

RESPONSIBILITIES

As a Customer Service Administrator, you will be

• Providing an excellent level of service, through carefully tailored communication, and meeting clients’ needs
• Managing renewals with confidence and accuracy
• Processing renewals and mid-term adjustments
• Identifying cross and upsell opportunities
• Handling and resolving client queries
• Managing insurer relationships
• Ensuring client insurance needs are met
• Supporting the Claims side of the business during busy periods

 

REQUIRED EXPERIENCE

To be considered for the role of Customer Service Administrator, you will need

• Experience in an administrative/office-based role, with a strong customer service background
• Agile thinking, with the ability to make decisions quickly and confidently
• To be a strong team player
• Experience within the insurance sector is desirable but not essential
• The willingness and motivation to pass the Cert CII, if not already done so
• Excellent and adaptable communication skills, both written and verbal
• Great organisation and time management skills, with strong attention to detail
• Insurance claims experience desirable

 

NEXT STEPS

If you’re a charismatic and hardworking individual and would be interested in becoming a Customer Service Administrator, then apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

MEDICAL SALES SPECIALIST

UK / REMOTE (SOUTHERN TERRITORY)

£55-60K + CA + 30% BONUS

 

SUMMARY

 

Our global medical devices client is looking for an experienced sales professional with a clinical background in Ophthalmology, Minimally Invasive, Breast, Reconstructive & Plastics. This role will work with current Sales, clinical and marketing team in growing products. You will be responsible for introducing and generating demand for this pharmaceutical product with all relevant stakeholders within the industry.

 

BENEFITS

 

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

 

RESPONSIBILITIES

 

As a Medical Sales Specialist, you will be,

 

• Creating hospital level business plans to identify key stakeholders and drive incremental medical sales through a combination of commercial meetings and in-field visits.
• Delivering the annual sales and GP budget.
• Spending time in theatre/clinic environment promoting and driving incremental sales
• Developing and maintaining a strong working relationship with the National product specialist, including regular commercial meetings and updates.
• Attending regular Principal training to develop knowledge and growing your product advocacy both clinically and commercially.
• Building strong relationships with Hospitals, Clinicians, and other key stakeholder groups.
• Working in collaboration with the Product Manager and Nurse Clinical specialist(s) to provide a detailed understanding of the UK market
• Delivering training to practice staff and nurses to support clinical trials and product utilisation.
• Creating detailed records of all contacts and activities in a CRM
• Supporting post market surveillance data gathering
• Attending and presenting clinical and commercial updates at internal company meetings.
• Monitoring clinical activity
• Keeping up to date with new developments in the NHS, anticipate potential negative and positive impacts on the business and adapt strategy accordingly.

 

REQUIREMENTS

 

To be considered for the Medical ICG Sales Specialist role, you must have,

 

• A full, clean UK driving license
• A degree (or equivalent) in a life science or healthcare subject
• Local industry accreditation – Medical Industry Accreditation or a willingness to take and pass
• Key Opinion Leader (“KOL”) development and management (desirable)
• A good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• A clinical background with good knowledge of the Ophthalmology, Minimally Invasive, Breast, Reconstructive & Plastics
• Proven track record of sales within the Ophthalmology
• Experience of launching new products (desirable)

 

 

 

NEXT STEPS

 

If you’re interested in becoming a Medical ICG Sales Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

CUSTOMER SERVICE ADMINISTRATOR

CARDIFF / HYBRID

£23,500 PRO RATA

TEMP TO PERM 6 MONTH FTC

 

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

 

As a Customer Service Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met. The team operates Monday to Friday between the hours of 8am and 5.30pm and you will need to be flexible to work shifts between these hours.

 

Responsibilities:

As a Customer Service Administrator, you will be:

•   Dealing with customers and suppliers

•   Processing planned and unplanned service and repair requirements

•   Closing out engineer worksheets and creating invoices

•   Closing outstanding calls and booking follow-up calls as appropriate

•   Booking Contract Servicing

•   Processing orders for spare parts

•   Liaising with internal departments

•   Participating in special projects and performing other duties as required

 

Requirements:

To be considered for the role of Customer Service Administrator you must have:

•   Experience within a customer service, call centre or administration environment

•   Strong problem-solving skills

•   A technically minded, confident individual

•   IT Literate e.g., Excel, Word, and Outlook

•   Ability to multitask effectively and build strong relationships with clients

 

So, if you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.

Why miss out? Apply now!

PORTFOLIO MARKETING MANAGER (PHARMACEUTICALS)

BIRMINGHAM / REMOTE WITH TRAVEL

UP TO £60,000 + CAR ALLOWANCE

 

SUMMARY

Our global medical devices client is looking for a Portfolio Marketing Manager, to shape and share the strategic vision for their new product, contributing to the company’s sales, profit and market share objectives.

 

BENEFITS

The business offers a dynamic work environment with opportunities for growth and development. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, life assurance, healthcare and wellbeing package and much more.

 

RESPONSIBILITIES

As a Portfolio Marketing Manager you will be,

• Developing and implementing a strategic portfolio marketing plan in collaboration with sales leads and budget requirements, outlining clear product strategies and messaging
• Responsible for understanding the market, competitor and clinical trends across all product groups in each of the specialty areas
• Creating and submitting a quarterly marketing insights paper
• Developing the KOL network, to fully understand user requirements, supporting both existing and new products
• Responsible for all marketing related budget proposals and managing agreed allocation
• Leading new product launches including working collaboratively on the go to market strategy, product positioning and marketing materials
• Supporting product training alongside the Sales Teams, ensuring appropriate levels of knowledge
• Responsible for inventory management in line with customer requirements and market demand
• Liaising with the Principal in order to provide feedback on marketing activity and customer and competitor insights quarterly

 

REQUIREMENTS

To be considered for the Portfolio Marketing Manager role, you must have,

• University degree or equivalent
• Professional qualification in marketing or related subject
• Experience in a product marketing role within pharmaceuticals
• Ability to demonstrate excellent understanding of marketing processes and product life cycle
• Experience presenting and effectively engaging with others
• A full, clean UK driving licence
• A strategic approach, with the ability to devise long term growth plans and create the product vision.

 

NEXT STEPS

If you’re interested in becoming a Portfolio Marketing Manager apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Why wait? Don’t miss out!

 

Are you able to travel to Worcester a minimum of once a fortnight?

Do you hold a full, clean UK driving licence?

Do you have experience in a product marketing role?

Are you educated to degree standard or above?