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Brite Recruitment attend InterCall's Awards Ceremony

As InterCall’s valued recruitment partner, a number of the Brite Recruitment team were recently invited to attend the glitzy awards ceremony to celebrate 25 Gloucester based contact centre employees in gaining accreditation from Ulster University.

Karen Pollard, Director of Brite Recruitment, stated “we were only too pleased to offer our support and sponsorship at the event. We take great pride in recruiting for InterCall and are excited by the Learning Academy courses that have been offered which have included Leadership, Project Management and Future Technologies. In an increasingly competitive candidate market, it is refreshing to see InterCall going above and beyond to retain and develop their employees. With another intake planned for this year, and a number of other employee development initiatives, I envisage this will significantly help us in continuing to attract a high calibre staff to the organisation”.

Each of the Academy Graduates competed with over 70 of their colleagues for a place on the seven Learning Academy courses, completing a range of classroom training sessions, projects and practical work. 

Celebrating at the awards dinner was just the tip of the iceberg; the real recognition of success for each graduate is being awarded learning credits (CATS points) equivalent to second year degree level studies from Ulster University. These points are recognised nationally and can be put towards an Advanced Certificate in Contact Centre Management or transferred to other areas of study. 

“Completing the Academy affirmed my aspiration of the role I wish to pursue,” stated Katie Morgan who has recently been promoted to the role of Customer Relations Manager after successfully completing the course, “You reap the benefits not only professionally but personally too!” 

Kelly James, Event Coordinator stated, “I really enjoyed the experience of the Academy, I felt like I was opening a window into the life of a trainer or coach within a professional environment. 

It’s an incredible opportunity offered by InterCall, I got to meet some fantastic people and it has brought fresh ideas to the forefront of my mind to use in the future.”

The Learning Academies help InterCall foster the inherent talent within their teams and support career aspirations. Achieving University-level accreditation really exemplifies what their people can do. Eight of the class of 2014 have already achieved an internal promotion or progression. Due to the enthusiasm and passion of the Learning Academy leaders and the graduates themselves, there has been such a buzz around the office that applications for the 2015 Learning Academies have already been received before registration has even opened, which is the best feedback they could get.


Brite Recruitment are recruiting for a number of exciting openings within InterCall across their offices in Gloucester, Croydon and Bracknell.  Please visit our website at to see the latest InterCall vacancies. Alternatively, please contact us now on 01242 228200 or forward your CV to