1st Line Support Specialist

Reference: VAC-1830
Sector(s): Customer Service, IT
Salary: £ 26,526 to £ 28,038 Per Annum
Town/City: Reigate
Contract Type: Permanent Full-Time

1st Line Support Specialist
£26,526 - £28,038
Reigate

Our client, a multinational organisation within the technology and manufacturing industry, are on the lookout for creative problem-solvers to join their team in Reigate as a 1st Line Support Specialist.

The 1st Line Support Specialist will provide an exceptional level of remote customer service and support.

Responsibilities:

  • Delivering diagnosis and resolution to their customers and business partners across a range of software solutions and multifunctional devices
  • Working closely with end users and their IT support departments to diagnose and resolve problems and incidents
  • Working coherently with skilled colleagues to deliver remote support
  • Escalating issues both internally and externally to developers and vendors
  • Articulating and delivering technical understanding to both internal and external customers
  • Identifying Installs/Moves/Additions/Change
  • Managing key stakeholders

Requirements:

  • Previous experience within a Software IT Support Desk is highly desirable
  • Relevant industry qualifications such as MCP, MCSA, MCSE and/or applicable BTEC/Degrees are highly desirable
  • Good technical knowledge and understanding of Windows Server and Networking
  • Ability to prioritise work and multi-task, whilst maintaining a consistently high standard of quality and accuracy

Our client offers bespoke training programs that are tailored to meet your needs. These progression opportunities are there to help you develop and grow your knowledge base so you can continually strive to develop.

If you believe the 1st Line Support Specialist could be the ideal opportunity for you, send your CV to us now or get in touch for more information.