Customer Service Administrator

Reference: VAC-1712
Sector(s): Accountancy , Customer Service
Salary: £ 16,500 Per Annum
Town/City: Worcester
Contract Type: Permanent Full-Time

Customer Service Administrator
Worcester 
£16,500 pa

An established leading Property Management business based in Worcester is looking to recruit a Credit Controller on a permanent basis. For this position previous credit control experience is not essential and a background in office administration/customer service would be suitable.

THE ROLE:
Working as part of a team of Credit Controllers you'll be involved in liaising with residents to collect overdue payments. This will be done by email, letter and phone.

DUTIES:
•Sending automated arrears letters
•Updating resident's details on the system
•Answering incoming calls and recording details on the system
•Resolving customer enquiries and following up having advice from colleagues as necessary or escalating
•Liaising with colleagues in different departments to achieve aims
•To maximise arrears recovery and meet Client specific KPI collection rates
•Undertake regular aged debt reviews thus ensuring all accounts are chased in a timely manner 
•Taking payments over the phone and ensuring GDPR is complied with at all times.
•Effectively managing accounts on hold.

PERSON SPECIFICATION:
•Excellent customer service
•Organised and able to work in a team
•Good standard of Maths and English - GCSE grade C or above
•Good communication skills
•Ideally previous credit control or accounts experience is ideal but not essential
•Previous experience in a property management company is advantageous but not essential
•Ability to manage priorities in a fast-paced environment
•IT literate in MS Word and Excel. Training will be given on the systems used for payments and property management. (Sage Pay and QUBE)

This is a full time, permanent opportunity and is a great chance to join an exciting organisation. If you feel this could the right opportunity for you, email your CV to us directly or call for more information.