Customer Service Administrator

Reference: VAC-1775
Sector(s): Administration, Credit Control, Customer Service, Finance/Accounts, Property
Salary: £ 16,500 Per Annum
Town/City: Worcester
Contract Type: Permanent Full-Time

Customer Service Administrator
Worcester 
£16,500 

An established leading Property Management business based in Worcester is looking to recruit a Credit Controller on a permanent basis. The ideal candidate will have previous credit control or Debt recovery experience and will be responsible for all aspects of debt collection.  However, candidates with a strong administration background will be considered.
THE ROLE:
Working as part of a team of Credit Controllers you'll be involved in liaising with debtors, collecting debt for either service charge or ground rent for the properties managed by the client. It also includes managing referrals for legal action, and monitoring progress with them.
DUTIES:
•Ensuring that all debts, including rent arrears and unpaid service charges, are collected 
•Telephone contact with tenants and leaseholders
•Sending arrears letters in accordance with company policy
•Ensuring that all legal referrals are made within the correct timeframe and are in accordance with company policies
•Ensuring that regular communication is maintained with the mortgage companies 
•Processing of credit/debit card payments
•Ensuring that all queries are adequately answered, quickly and efficiently in accordance with internal guidelines
•All related administration including court documents and filing of letter

PERSON SPECIFICATION:
•Excellent telephone manner 
•Proven administrative experience
•Previous Credit Control experience or Debt Recover experience is ideal but not essential
•Good attention to detail
•A calm manner, and ability to remain this way during difficult discussions
•Organised and able to work in a team
•Ability to manage priorities in a fast-paced environment
•Highly IT literate in MS Word and Excel. 

This is a full time, permanent opportunity and is a great chance to join an exciting organisation. If you feel this could the right opportunity for you apply directly or alternatively for more information call us!