Customer Service Advisor

Reference: VAC-2921
Sector(s): Customer Service
Salary: £ 16,830 Per Annum
Town/City: Worcester
Contract Type: Permanent Full-Time

Customer Service Advisor

An established property management business is looking for an enthusiastic Customer Service Advisor in Worcester on a full-time, permanent basis.

As a Customer Service Advisor, you will be liaising with residents to collect overdue payments. This will be done by email, letter and phone.


  • Sending automated arrears letters
  • Updating the resident's details on the system
  • Answering incoming calls and recording details on the system
  • Resolving customer enquiries and following up having advice from colleagues as necessary or escalating
  • Liaising with colleagues in different departments to achieve aims
  • Maximising arrears recovery and meeting client-specific KPI collection rates
  • Undertaking regular aged debt reviews thus ensuring all accounts are chased in a timely manner
  • Taking payments over the phone and ensuring GDPR is complied with at all times
  • Effectively managing accounts on hold


  • Excellent customer service
  • Good standard of Maths and English - GCSE grade C or above
  • Previous credit control or accounts experience is ideal but not essential
  • Previous experience in a property management company is advantageous but not essential
  • IT literate in MS Word and Excel. Training will be given on the systems used for payments and property management (Sage Pay and QUBE)

Join this friendly team and reap the benefits of a flexible working week, as well as a discount voucher scheme for deals on days out, travel, special events, cinema and restaurants.

Interested? Don’t miss out on becoming a Customer Service Advisor working in an energetic team. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.