Customer Service Advisor (French Speaking)

Reference: VAC-2979
Sector(s): Bilingual, Customer Service
Salary: £ 19,500 Per Annum
Town/City: Gloucester
Contract Type: Permanent Full-Time

Customer Service Advisor (French Speaking)

A technology-driven, global communication agency is looking for a French Customer Service Advisor to join their fast-paced, exciting team. Their innovative solutions help to connect people across the world. Build your career within a company at the forefront of the technology industry.

OVERVIEW

As a French Customer Service Advisor, you will deliver exceptional service and support to worldwide clients, delivering customer requirements in a professional manner, ensuring customer satisfaction is continually improved.

RESPONSIBILITIES

As a French Customer Service Advisor your key duties will include:

  • Communicating and consulting with customers to identify their requirements
  • Liaising directly with all customers in a pleasant, professional and pro-active manner to provide a seamless service with all touchpoints
  • Applying customer issue resolution where necessary
  • Ensuring the smooth and seamless running of all events and bookings
  • Keeping up to date with client requirements and tailoring approach accordingly
  • Identifying and giving feedback about any issues where service can be improved

REQUIREMENTS

To be considered for the role of French Customer Service Advisor, you must have:

  • Fluency in both verbal and written communication in French and English
  • Professional and confident telephone manner
  • Proven experience in a customer service environment
  • Competent computer and keyboard skills

NEXT STEPS

To become a French Customer Service Advisor, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.