Debt Recovery Assistant

Reference: VAC-2922
Sector(s): Administration, Banking
Salary: £ 24,000 Per Annum
Town/City: Wimbledon
Contract Type: Permanent Full-Time

Debt Recovery Assistant
Up to £24,000

We have a great opportunity for an experienced individual to work as a Debt Recovery Assistant in Wimbledon on a full-time, permanent basis. Our client is a leading company within the finance and banking sector providing a wealth of bespoke services. They are a FTSE 250 listed business and are registered on the London Stock Exchange.

As a Debt Recovery Assistant, you will be responsible for the early identification and management of problem cases, through to repayment or the initiation of termination proceeding to achieve debt recovery.


  • Chasing borrowers and solicitors for case updates for all loans
  • Ensuring all parties are complying with the terms of their agreements
  • Diarising key court/trial dates to promptly return to client and solicitor for outcome
  • Recording all case statuses for all clients on the lending system
  • Assisting in running the loan book for consumer credit lending to have a full understanding at any point on the total debt situation for your clients
  • Keeping fully up to speed with all our loans to minimise bad debt
  • Monitoring those distressed cases in the Family portfolio (watchlist)
  • Issuing past due notices for delinquent accounts or for missed settlement payments
  • Managing repayments where necessary
  • Contacting customer/solicitor to collect overdue payments and review accounts that are behind on their payment to determine appropriate action
  • Negotiating payoff deadlines or payment plans
  • Documenting the processes and standard operating procedures for termination proceeding and insurer claims


  • Strong administration background with the ability to demonstrate a high degree of efficiency
  • Experience in dealing over the phone with clients who are trying to avoid payment
  • Ability to communicate over the phone with a vast range of people
  • Demonstrated skill in negotiating and resolving conflicts
  • IT literate to use the bespoke platform and up-date clients notes on a daily basis
  • Stakeholder Management

Desired Skills:

  • Previous experience of direct customer interaction
  • Experience in the legal industry
  • Experience in the Financial Services industry
  • Experience of consumer credit

Value your work-life balance with a great benefits package including life assurance, private medical insurance, stakeholder pension schemes and more. Develop your career with an established company.

Interested? Don’t miss out on becoming a Debt Recovery Assistant working in a fast-paced, exciting team. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.