Dutch Speaking Customer Management Advisor

Reference: VAC-2958
Sector(s): Bilingual, Customer Service
Salary: £ 14,000 to £ 18,000 Per Annum
Town/City: Granada
Contract Type: Permanent Full-Time

Dutch Speaking Customer Management Advisor
Granada, Spain
€14-18,000

Our client is a global organisation within the information technology and consultancy sector who provides award-winning services. They are looking for fresh thinkers to be a part of their fast-evolving business. Develop your career in an international business environment within an innovative team. Achieve success with a great benefits package including life insurance, health insurance, language classes, etc.

OVERVIEW

As a Customer Management Advisor, you will be the first point of contact for incoming inquiries from employees, retirees or customer HR representatives regarding HR administrative processes (Payroll, HR Administration, Time attendances, Organizational management).

RESPONSIBILITIES

  • Handling and tracking incoming calls and e-mails
  • Creating tickets in the HR Information System
  • Interacting with other departments and clients by phone and e-mail
  • Escalating requests to appropriate teams
  • Performing Fast Data Entry
  • Solving HR questions (policies, procedures, collective agreements) and system questions (WFA, Time, Org.Mgmt, Payroll)
  • Providing HRIS Navigation Support
  • User Access Management
  • Creating certificates and contract addenda
  • Archiving Documents in Employee Files

 REQUIREMENTS

To be considered for the role you must have:

  • Fluent Dutch & English
  • Good knowledge of MS Office (Excel)
  • Interest in HR and/or Administrative Support

NEXT STEPS

Please apply with your up to date CV including your current salary, expected salary and notice period. Our team will receive and review your application. If you are shortlisted for the role, we will get in touch to arrange a telephone interview.

Don’t miss out on becoming a Customer Management Advisor working in a fast-paced, exciting team. Why wait? Apply now!