Funeral Area Manager

Reference: VAC-2942
Sector(s): Management
Salary: Salary negotiable
Town/City: Merseyside
Contract Type: Permanent Full-Time

Funeral Area Manager
Merseyside
Negotiable Salary + Use of Company Vehicle + Bonus  

Our client is a rapidly expanding organisation within the Funeral Sector. The company have grown significantly with over 170 branches and 750 employees. They are investment backed and have strong acquisition targets to triple in size over the next 5 years. It really is a great time to join the organisation.

OVERVIEW

As an Area Manager, you will ensure the consistent delivery of the highest levels of client service in this multisite management position across the funeral branch network in the Merseyside area. You will focus on building and maintaining the image of the business in local communities through your people, growing the business consistently through community engagement, opinion formers and building the local reputation. 

RESPONSIBILITIES

  • Leading, inspiring and motivating the area teams to deliver excellence in client service
  • Ensuring the consistent performance of assigned branches to key indicators and metrics across Client Service measurements, financial targets and business growth goals
  • Satisfying budgetary controls on a monthly, quarterly and annual basis
  • Increasing market share and achieving business growth
  • Working collaboratively with all employees and senior management teams
  • Improving the scale and quality of community outreach activity in the local area, building positive and proactive relationships
  • Performance Management of your team within the region
  • Suggesting refinements and improvements in client service and assisting with in house training to improve performance
  • Ensuring successful audit results of quality standards for the branches
  • Ensuring that company policy and procedures are always adhered to across each branch
  • Keeping aware of and being sensitive to the needs of bereaved people
  • Identifying the training needs of the teams to ensure they are fully trained in all ranges of services
  • Identifying and implementing specific marketing initiatives
  • Sharing “best practice” and successes with colleagues

REQUIREMENTS

To be considered for this role you must have:

  • Proven, substantial experience within the funeral industry
  • Change Management experience
  • Dedication to the provision of excellent funeral services
  • Excellent problem solver and conflict resolution skills
  • Exceptional client focus
  • Experience developing/managing teams, driving effective teamwork
  • Building and maintaining client relationships and service standards
  • Respecting the deceased and their loved ones
  • Effective communication, interpersonal and networking skills
  • Strong community engagement and presence
  • Excellent IT skills
  • Hold a current driving licence

NEXT STEPS

Please apply with your up to date CV including your current salary, expected salary and notice period. Our team will receive and review your application. If you are shortlisted for the role, we will get in touch to arrange a 15-minute telephone interview.

Don’t miss out on becoming an Area Manager working in a fast-paced, exciting team. Why wait? Apply now!