German Technical Customer Support

Reference: VAC-1785
Sector(s): Bilingual, Customer Service, Graduate, IT
Salary: £ 22,000 Per Annum
Salary Details: up to £22,000
Town/City: Gloucester
Contract Type: Permanent Full-Time

German Technical Customer Support  
Gloucester
Salary: Up to £22,000 

Our client, a Global Communications company, is currently seeking a German Technical Support Agent to join an existing team of support technicians on a full time, permanent basis. This role would involve providing high-level customer service and technical support to business clients in order to maintain strong professional relationships.
The ideal candidate will be an exceptional communicator, possess previous Technical/IT Support experience, adapt to a fast-paced environment, and maintain a professional and positive working attitude. 

Main responsibilities: 
-Delivering a high level of customer service to both internal and external customers 
-Achieving requires SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) 
-Responding efficiently and successfully to all inbound customer correspondence 
-Educating clients on the products 
-Taking full ownership of customer issues and seeing them through to resolution
-Troubleshooting basic web and internet related issues 
-Carrying out amendments to account specifications as requested by the client and communicating this internally where appropriate
-Accurately updating and maintaining databases
-Producing reports on a daily/weekly/monthly basis
-Propose any improvements to systems

Desirable skills/experience:

-Educated to GCSE or equivalent level 
-Fluency in written and spoken German and English
-Customer service experience essential 
-Excellent communication and organisational skills
-Ability to multi-task and prioritise
-Technical Support and diagnostic experience ideal 
-Problem solving/trouble shooting ability
-Ability to work effectively and remain calm under pressure
-Strong attention to detail and organisational skills
-Excellent analytical skills 
-Team Player 

This is an exciting opportunity to join a dynamic company. This role is a full time, permanent position working shifts Monday – Friday. If you feel this could be the right opportunity for you do not hesitate to apply directly or alternatively, for more information on the role please feel free to call us!