CUSTOMER SERVICE ADVISOR
CHELTENHAM
£21,000 - £25,000 DOE
Our rapidly expanding Client within the Insurance sector are looking to hire a Customer Service Advisor to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience.
BENEFITS
The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more!
RESPONSIBILITIES
As a Customer Service Advisor, you will be
- Providing an excellent level of service, through carefully tailored communication, and meeting clients’ needs
- Managing renewals with both confidence and accuracy
- Processing renewals and mid-term adjustments
- Identifying cross and upsell opportunities
- Handling and resolving client queries
- Managing insurer relationships
- Supporting the Claims side of the business during busy periods
REQUIRED EXPERIENCE
To be considered for the role of Customer Service Advisor, you will need
- Experience in an administrative/office-based role, with a strong customer service background
- Experience within the insurance sector is desirable but not essential
- The willingness and motivation to pass the Cert CII, if not already done so
- Excellent and adaptable communication skills, both written and verbal
- Great organisation and time management skills, with strong attention to detail
NEXT STEPS
If you’re a charismatic and hardworking individual and would be interested in becoming a Customer Service Advisor, then apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
Location: | Cheltenham, UK |
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Job type: | Permanent |
Emp type: | Full-time |
Salary from: | GBP £21,000.00 |
Salary to: | GBP £25,000.00 |
Job published: | 19/04/2024 |
Job ID: | 33473 |