Payroll Support Team Leader

Reference: VAC-2901
Sector(s): Management, Payroll, Team Leader, Technology
Salary: Salary negotiable
Town/City: Bristol
Contract Type: Permanent Full-Time

Payroll Support Team Leader
Competitive
Bristol

We have a great opportunity for an experienced individual to work as a Payroll Support Team Leader in Bristol on a full-time, permanent basis. Our client is a market-leading organisation who offers the most advanced, integrated and insightful software tools and service within the technology and consultancy sector.

As a Payroll Support Team Leader, you will be responsible for managing a team of payroll support analysts to ensure they are working to and achieving set SLA’s as well as dealing with customer escalations when needed.

Responsibilities:

  • Leading and supporting payroll support analysts and specialists
  • Ensuring successful onboarding of new team members
  • Coaching, motivating, and mentoring employees, conducting appraisals, performances reviews (1-1s) and ensuring quarterly objectives are set and delivered on
  • Conducting transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created
  • Acting as an escalation point for your team, internal and external customers
  • Overseeing planning of work and the management of incidents, driving the standards of customer service to the highest levels within the department
  • Ensuring customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service
  • Monitoring incidents progressed identifying customer-specific or on-going issues including increased activity and fault patterns. Working on potential mitigating plans with Principal Support Consultants.
  • Working to and achieve department Service Level Targets including resolution and initial response times are achieved
  • Monitoring and responding to the overall performance of the department and make recommendations for improvements to support a more efficient working practice

Requirements:

  • Previous Team Leading/Management experience
  • Customer service or complaint management experience
  • Experience working in, supporting or managing payrolls
  • Knowledge of statistics applied to a service desk
  • Understanding principles of supervision, training and performance evaluation
  • Project planning experience

Benefit from a modern and open plan working environment with structured training to support personal development.

Interested? Don’t miss out on becoming a Payroll Support Team Leader working in an experienced, determined, and focused group. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.