Service Delivery Manager

Reference: VAC-1806
Sector(s): IT, Management, Service Delivery
Salary: £ 45,000 Per Annum
Town/City: Birmingham
Contract Type: Permanent Full-Time

Service Delivery Manager
Up to £45,000 + car allowance

We have a great opportunity for an experienced individual to work as a Service Delivery Manager in Birmingham on a full-time, permanent basis. Our client is a market leading organisation who offers the most advanced, integrated and insightful software tools and service within the technology and consultancy sector.

As a Service Delivery Manager, will be accountable for a portfolio of high-profile customers in the UK LME business who are contracted for HR and Payroll outsourced services


  • Generating revenue growth as measured by revenue figures and CSAT survey responses
  • Working in an environment of Continue Service Improvement to develop your customer’s service
  • Taking control of the profit and loss account for your client portfolio
  • Overseeing change control and projects for your client portfolio
  • Ensuring operations for customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements
  • Ensuring all customer interactions are undertaken in a professional manner
  • Producing high quality end user documents including presentations and reports
  • Supporting the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives


  • Knowledge of HR/Payroll software is essential
  • Extensive experience in a service delivery role, working to manage high-profile business customers
  • Experienced in managing change and driving growth in accounts
  • Thorough knowledge of contracts and SLA application
  • Knowledge of ERP packages and process improvement
  • Proficiency in standard office software
  • Visio and MS Project knowledge skills are desirableFormal CIPP/CIPD qualifications are desirable

Interested? Don’t miss out on becoming a Service Delivery Manager working in an experienced, determined, and focused group. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.