Temporary Customer Operations Executive

Reference: VAC-1767
Sector(s): Administration, Banking, Customer Service, Financial Services
Salary: £ 12 Per Hour
Town/City: London
Contract Type: Temporary

Temporary Customer Operations Executive 
Central London
Up to £12 per hour

Our Client, a FTSE 250 listed company within the Finance and Banking Sector, is currently seeking a confident and proactive Customer Operations Executive to join their team on a full-time, temporary basis. The role would involve ensuring that the onboarding of retail and corporate customers is in accordance with departmental procedures and within agreed SLAs. 
The ideal candidate will be bright, process driven, have the desire to succeed and have excellent communication skills, both verbally and written. 

Duties and Responsibilities include:
-Creating and maintaining customer records in the Data Management system
-Completing due diligence on new and existing customers in accordance with the department’s onboarding procedure
-Processing ongoing account requests ensuring that customer instructions are acted upon efficiently and work is completed to agreed standards
-Executing customer maturity instructions upon expiration of a fixed deposit term
-Representing the department when required in user testing changes to applications and systems
-Maintaining a customer-focused mindset ensuring that any correspondence is clear and accurate
-Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
-Escalating issues and process gaps where identified to the line manager

Skills and experience
-Previous experience within the Financial Services sector or within a regulated environment
-Strong organisation and time management skills
-Excellent attention to detail 
-Able to adapt and prioritise a varied work load 
-Microsoft Excel and Word Skills
-Good understanding of FCA regulation ideal
-A level qualifications or equivalent 
-Proactive attitude

This is an exciting opportunity to join a dynamic company working at the forefront of their industry. If you feel this could the right opportunity for you apply directly or alternatively for more information call us!