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Spanish, French, Italian or German Speaking Customer Service

Are you looking to take the next step in your career?  Are you looking for a position where you can make use of your language skills? Do you have excellent Customer Service skills?

Our client, a leading global organisation, is currently recruiting Spanish, French, Italian and German Customer Service Associates to join their expanding Gloucestershire office. You will predominantly be involved in taking incoming calls from customers with a range of enquiries.

Essential functions of the role include:
• Maintaining quality and overall customer service standards
• Handling all customer enquiries including sales and renewals
• General administration duties
• Liaising with internal teams to ensure the customer is kept up to date
• Building strong client, customer and third party working relationships
• Advising customers/clients using a sound knowledge of products and services available
• Achieving personal targets, ensuring the Customer Service Centre achieve overall service levels

The company offer a welcoming and supportive working environment as well as fantastic career progression opportunities and excellent benefits

Suitable candidates will have:
• Fluency in Spanish, French, Italian or German and English languages, both written and spoken
• Grades A-C minimum in English and Maths GCSE or equivalent
• Previous Customer Service experience
• An articulate telephone manner
• The ability to demonstrate business and customer focus
• Excellent communication skills
• A positive work ethic
• The ability to work well as part of a team
• Excellent IT, numeracy and literacy skills
• The ability to work under pressure and meet tight deadlines through showing excellent organisation, planning and administrative skills

This is a full time (36-40 hours per week), permanent position working shifts between 8am and 6pm Monday to Friday and occasional Saturdays (with time back in lieu). The salary is £16000 - £18000!!

If you are interested in this role, please apply now!